Refunds Policy

Wambui Creative

Effective Date: January 15, 2025
Contact: info@wambuicreative.com | nancy.wambui@aol.com
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA

Overview

At Wambui Creative, we strive to provide high-quality software services and customer satisfaction. If you’re not completely satisfied with your purchase, we’re here to help.

Refund Eligibility

  • Monthly Subscriptions: Refunds are not available for monthly plans once billed.
  • Annual Subscriptions: Refund requests made within 14 days of initial purchase may be eligible for a full refund. After 14 days, no refunds will be issued.
  • Setup or Custom Services: One-time setup or custom development services are non-refundable once delivered.

How to Request a Refund

To request a refund, please contact us at info@wambuicreative.com with your account email and invoice number. We will review your request and respond within 3–5 business days.

Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank or credit card account again.
  • Contact your credit card company—it may take time before a refund is officially posted.